- Merch Matters (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website, services, and products related to corporate gifts and merchandise for corporates and new-age startups. By accessing or using our website and services, you consent to the practices described in this Privacy Policy.
- Information We Collect
2.1. Personal Information
When you engage with our website or utilize our services, we may collect certain personal information, including but not limited to:
- Your name, job title, and company name
- Contact information, such as email address, mailing address, and phone number
- Information related to your orders, purchases, and preferences
- Billing and payment details
- Communication and interaction with our customer support team
- Any other information you voluntarily provide to us
2.2. Non-Personal Information
We may also collect non-personal information about your visit to our website and services, such as:
- IP address and location data
- Browser type and version
- Device information
- Website usage data and analytics
- How We Use Your Information
We use the collected information for various purposes, including but not limited to:
- Processing and fulfilling your orders and requests
- Providing customer support and responding to your inquiries
- Sending you promotional offers, updates, and marketing communications
- Improving our website, products, and services
- Conducting market research and analysis
- Complying with legal obligations and resolving disputes
- Cookies and Similar Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and track your interactions with our website. You can manage your cookie preferences through your browser settings. However, please note that disabling certain cookies may limit the functionality of our website.
- Disclosure of Information
We may share your personal information in the following circumstances:
- With our trusted third-party service providers to perform services on our behalf (e.g., shipping, payment processing)
- With business partners to offer co-branded products or services
- With law enforcement agencies or regulators to comply with legal requirements
- In the event of a merger, acquisition, or sale of assets, where your data may be transferred to the acquiring entity
We do not sell or rent your personal information to third parties for marketing purposes.
- Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage method is entirely secure, and we cannot guarantee absolute data security.
- Your Rights and Choices
You have certain rights regarding your personal information, including the right to access, update, and delete your data. If you wish to exercise these rights or opt-out of receiving marketing communications, please contact us using the information provided in the “Contact Us” section below.
- Children’s Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from individuals under 16 years old. If you are a parent or guardian and believe that your child has provided us with their personal information, please contact us to have the information removed.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised Privacy Policy will be posted on our website with the effective date.
Merch Matters is a brand operated by Flint Merchandising LLP (“Flint Merchandising”). Flint Merchandising is the legal entity responsible for the operations and management of Merch Matters. Any reference to “Merch Matters,” “we,” “us,” or “our” in this Privacy Policy also includes Flint Merchandising LLP.
For any inquiries related to this Privacy Policy or our data practices, you may contact us at:
